You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please make me aware of any returns or issues with 14 days of receiving your purchase. I want to make sure you receive great customer service from me so please feel free to reach out to me and I’ll do my best to help. Unfortunately I do not accept returns of earrings due to hygiene reasons unless there is a fault with them. Please also note unless the product is faulty the customer is responsible for return postage costs. For International orders apart from the UK you will be responsible for all return costs including custom charges if you wish to return even if the product is faulty. Thank you, Rosie.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.