You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

We want you to love your jewellery. If something isn’t quite right, we’re here to help. Returns- You may return most items within 14 days of receiving your order for a refund or exchange, provided that: -The item is unused, unworn, and in original condition -It is returned in its original packaging -You provide proof of purchase (order number or receipt) Non-Returnable Items- -For hygiene and customisation reasons, we cannot accept returns on: -Earrings (unless faulty) -Personalised or custom-made pieces -Sale or clearance items (unless faulty) Faulty or Damaged Items- -If your item arrives damaged or develops a fault within 30 days, please contact us as soon as possible. -A repair, replacement, or full refund, depending on the issue Please note: -Customers are responsible for return shipping costs -We are not responsible for items lost or damaged in return transit.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.