You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Thank you for shopping at WestNest. I hope you are happy with your purchase, but I fully understand that you have the right to change your mind. Returns are allowed only within 14 days from receipt of your order. Pls contact me by email asap. After this time, unfortunately, I can’t accept returns. The returned item must be unused, undamaged and in their packaging. I reserve the right to refuse a return if the goods are not in their original condition. Postage costs with tracking information are the responsibility of the buyer. I apologise for not being able to offer free returns. If you think there might be a fault, you are entitled to a refund/replacement. Please contact me immediately, and within 3 days max, with details of the fault. Any replacement is subject to the availability of the product/yarn/colour. I’ll cover the postage cost for a replacement. The refund only includes the cost of the original item. Return postage costs are the responsibility of the buyer.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.