You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

I use as much recycled materials as possible, Shards jewellery is 100% environmentally friendly, recycled and sustainable. Shards prints also follows the same path for packaging however, due to the cost of frames and the nature of their production I am unable to guarantee 100% eco friendly. I do source frames that are more sustainable and most of them are bought from producers seconds. These frames would usually be thrown away due to slight imperfections. Some will be made from recycled materials and some destined to be destroyed but instead rescued and recycled. Each Shards Prints will be listed with frame information.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.