You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Delivery times via Standard Free Delivery UK Customers - Royal Mail Tracked 48 - Estimated delivery time is 2 to 5 business day. International Customers - International Standard Delivery (no tracking / no insurance available) - Estimate delivery time varies between 1 to 5 weeks. International customers are responsible for any duty, taxes or other fees that may be charged by their local customs regulations. Returns & Exchanges I gladly accept Return & Exchange if the item is unworn and is in the same condition as when it was purchased. The earrings which are worn (tried on) are unfortunately non-returnable for hygienic reasons. I do not accept returns of customized or personalized orders. Please contact me first via Etsy message within 14 days of the receipt of the items. The return item must reach me within 30 days from the day your order was delivered to you. Buyers are responsible for return postage costs. If the item is not returned in its original condition

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.