You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Within the UK I ship second class mail. Your purchase will be posted within 3 working days of payment being received (cleared in Paypal), Please make sure that your Paypal and Folksy information is up to date, as this can delay your order. Any customs and duty fees incurred due to international shipping are the responsibility of the customer. If you are not happy with your purchase please contact me straight away (before you leave feedback). I will gladly exchange or refund any purchase made within 10 days (to allow shipping time) minus your shipping costs. Items must be in the same condition as bought , no alterations or damages.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.