You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns – Orchids Paradise Please inspect your order carefully upon delivery and contact us within 24 hours if the item has arrived damaged or broken. Photographs of the packaging and the damaged item may be requested to help us resolve the issue. If your item arrives damaged or faulty, we will arrange a return at our expense and offer either a replacement or a full refund, as appropriate. If you wish to return your purchase because you have changed your mind or for another reason unrelated to damage or a fault, please contact us within the applicable cancellation period. The return postage may be the responsibility of the customer, in accordance with applicable consumer law. Returned items should be unused and in their original condition and packaging, allowing for reasonable handling to inspect the item. Refunds will be processed in accordance with Folksy's returns policy and applicable UK consumer law. Please contact us before sending any item back so that we can provide the

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.