You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Each piece is handmade and one of a kind. You will receive the exact item shown in the photographs. Please read the description carefully and view all images before purchasing. Buyers are responsible for return postage costs when returning an item due to a change of mind. Items must be returned unused, in their original condition and original packaging. If your item arrives damaged or faulty, please contact me within 48 hours of delivery with photographs so I can resolve the issue as quickly as possible.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.