You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns are accepted only for items that arrive damaged, faulty, or broken during delivery. Due to the handmade and delicate nature of our luxury floral arrangements, we do not accept returns or exchanges for change of mind. Customers must contact us within 6 days of delivery with clear photos of the damage and the original packaging. Items must remain unused and in their original packaging. Each arrangement is carefully packaged with great attention to detail to ensure safe and secure delivery.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.