You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns & Cancellations Policy Returns are accepted within 14 days of delivery. Items must be returned in their original condition. Buyers are responsible for return postage costs and any loss in value if the item is not returned in its original condition. Order cancellations are accepted within 12 hours of purchase. Please contact us as soon as possible if you need to cancel your order. Estimated delivery times may vary depending on location and postal services. Please refer to individual item descriptions for estimated dispatch and delivery information. International buyers are responsible for any customs duties, taxes, or import fees that may apply. We are not responsible for delays caused by customs processing.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.