Brown and White Mesh bag with interlock stripes and Crossbody strap

You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Returns & Refunds Policy I want you to love your new handbag! If you're not completely happy with your purchase, please contact me within 14 days of delivery to request a return. Items must be returned within 30 days, unused and in their original condition. Buyers are responsible for return postage unless the item is faulty or incorrect. If your order arrives damaged or you receive the wrong item, please contact me with photos so I can help resolve the issue. Custom-made or personalised items may not be eligible for change-of-mind returns, subject to applicable consumer law. Thank you for supporting my small business and choosing a handmade creation! Every order means so much to me.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.