You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

If there is anything at all that you are not happy about your order, please get in touch so that I can fix it, thank you. Within 14 days after you have received your package, if you find that you are not entirely happy with your order upon arrival, you may return it for a full product refund. Refund of the purchase price will be made once item(s) have been received. Your item must be returned in the same condition as it was received and return shipping charges are non-refundable and are full responsibility of the customer.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.