Bowl, dipping bowl, porcelain with blue green flower decoration

You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

As is the case with all porcelain items, these are fragile and so need to be handled with care. They are vulnerable to being chipped or to break if dropped on a hard surface. All items posted will be safely wrapped to protect them on their journey. Unfortunately items damaged by being dropped by the buyer will not be considered faulty for a refund. Variations in the glazing of each bowl are part of the hand-made character of each bowl and are intentional. This is not a toy.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.